Service Advisor II

Meineke Car Care Centers, Inc.; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Positive work environment

Cutting-edge tools and equipment

Work-life balance

Job summary

Meineke Car Care Centers, Inc. is looking for a Service Advisor to join our team in Town of Vestal. The ideal candidate will possess strong communication and customer relationship skills, and management experience.

Daily tasks include overseeing service advisors, addressing customer inquiries, and managing service documentation. Candidates should have at least two years of experience in automotive service and a valid driver's license.

Qualifications

• Two years of experience as an automotive service writer or service advisor required.
• Valid state-issued driver’s license and clean driving record required.
• Deep understanding of automotive technology and repairs is essential.

Responsibilities

• Manage a team of automotive service professionals.
• Oversee day-to-day operations of the service department.
• Ensure repairs and maintenance tasks are completed timely.

Skills

Communication skills

Customer relationship management

Service writing

Automotive technology knowledge

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Health Insurance
• Employee Discounts
• Positive Work Environment
• Locally-Owned
• Cutting-Edge Tools and Equipment
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.