Service Operations Manager

Velocity Staffing; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Velocity Staffing is seeking an experienced Automotive Service Manager to join our team in Indianapolis. The role involves scheduling customer appointments, maintaining high satisfaction levels, and overseeing service repairs. The ideal candidate should have a strong background in auto body repair and excellent communication skills.

We provide numerous benefits including health insurance, training, and opportunities for advancement to support your long-term career growth.

Qualifications

• Previous experience in automotive service advising or related field preferred.
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Schedule customer service appointments.
• Maintain excellent customer satisfaction.
• Accurate write-up of customer concerns.

Skills

Customer service

Auto body repair knowledge

Communication skills

Computer software proficiency

Organizational skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Description

Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, & tools to help YOU succeed.

Meineke is looking for an experienced Automotive Service Manager (Advisor). To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such.

Responsibilities

• Schedule customer service appointments
• Greeting customers in a professional manner
• Accurate write-up of customer concerns
• Convey expected costs and obtain approval for repairs
• Tracking of the vehicle and communicating progress to the customer
• Maintaining excellent customer satisfaction
• Performing any additional task assigned by management
• Maintain accurate records of customer interactions, service history, and repairs performed
• Follow up with customers to ensure satisfaction and address any concerns
• Upsell additional services or accessories as appropriate
• Collaborate with the parts department to order necessary parts for repairs

Requirements

• Previous experience in automotive service advising or related field preferred
• Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
• Excellent communication and interpersonal skills
• Ability to build rapport with customers and provide exceptional customer service
• Proficient in using computer software for service writing and estimates
• Detail-oriented with strong organizational skills
• Valid driver's license