Service Operations Leader: Safety, Budgeting & Growth

CAT; Odessa (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

CAT is seeking a Service Manager to oversee daily service department operations and drive efficiency, safety, and customer satisfaction. You will coach staff, manage budgets, and lead initiatives to improve profitability while maintaining strict Contamination Control standards.

The role requires coordinating scheduling, tracking KPIs, and developing career paths for team members, with occasional on-call rotation and up to 10% travel.

Qualifications

• Bachelor's degree with 3 years’ experience; or five years’ related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's license and clean driving record.
• Knowledge and experience in budgeting and cost/revenue projections.
• Advanced knowledge of MS Excel, Word, Access, and PowerPoint.

Responsibilities

• Manage daily operations of the service department.
• Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability.
• Responsible for annual budgeting process the service department.
• Responsible for Contamination Control standards in the service department.
• Responsible for leading all safety initiatives and is accountable for safety performance in the service department.
• Confers with subordinate supervisory personnel and comprehends staff reports and records to obtain data, such as status of on-going work or projects and projected completion dates.
• Maintains accurate schedule and up to date communication practices for all Service work.
• Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals.
• Manages Career Path and Learning Plans for departmental staff.
• Participates in on call rotation for the service department.

Skills

Leadership

Operations management

Budgeting

Staff coaching

Safety management

Education

Bachelor's degree in related field

Tools

Excel

Word

Access

PowerPoint

Job description

CAT is seeking a Service Manager to oversee daily service department operations and drive efficiency, safety, and customer satisfaction. You will coach staff, manage budgets, and lead initiatives to improve profitability while maintaining strict Contamination Control standards.

The role requires coordinating scheduling, tracking KPIs, and developing career paths for team members, with occasional on-call rotation and up to 10% travel.