Service Department Lead: Drive Ops & Customer Satisfaction

Riggs CAT; Little Rock (AR); On-site; USD 55,000 - 78,000; Full time

Job summary

Riggs CAT is seeking a Service Manager to coordinate daily operations of the Service Department and lead staff. The role emphasizes delivering high customer satisfaction, overseeing service scheduling, and ensuring timely work orders and effective technician support.

The ideal candidate will manage field dispatch, supervise warranties, and uphold safety standards while coordinating with internal teams and customers.

Qualifications

• 3–5 years of supervision/management in a service department or equivalent.
• Ability to read, analyze and interpret documents, procedures, and schematics.
• Strong written communication for reports and correspondence.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Basic math abilities including percentages and discounts; budgeting experience.

Responsibilities

• Maintain a high level of customer satisfaction.
• Schedule service and open/close work orders.
• Keep track of technicians’ time.
• Lead shop personnel and advise technicians on technical questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines and equipment.
• Communicate professionally with internal and external stakeholders.
• Manage service department operations and staff.
• Direct overall direction, coordination and evaluation of the service department.
• Present to groups of customers or employees.
• Prepare quotes and ensure work orders are closed in a timely manner.
• Ensure compliance with safety and environmental requirements.

Skills

Leadership

Customer focus

Communication

Reading documents

Budgeting

Math skills

Time management

Problem solving

Job description

Riggs CAT is seeking a Service Manager to coordinate daily operations of the Service Department and lead staff. The role emphasizes delivering high customer satisfaction, overseeing service scheduling, and ensuring timely work orders and effective technician support.

The ideal candidate will manage field dispatch, supervise warranties, and uphold safety standards while coordinating with internal teams and customers.