Senior Service Operations Leader

SAFE Industries; Wilmer (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K - 5% employer match

Flexible and Health Savings Accounts

Wellness program

Life Insurance

Paid time off & floating holidays

Job summary

Safe Industries in the United States (Texas) seeks a Service Manager to lead daily service operations, supervise staff, and ensure excellence in customer satisfaction and profitability. You will plan workloads, monitor KPIs, and ensure adherence to SOPs and manufacturer requirements.

The role requires 5+ years in service or operations leadership, strong communication, and the ability to interpret financial reports and drive performance to goals.

Qualifications

• 5+ years of experience in service or operations leadership.
• Strong customer service, communication, and leadership skills.
• Working knowledge of service operations, scheduling, and performance management.
• Proficiency in Microsoft Outlook, Word, Excel, and company systems.
• Ability to interpret financial reports and manage performance to goals.

Responsibilities

• Provide overall leadership and supervision of service operations and staff.
• Plan, assign, and oversee daily service activities and workloads.
• Ensure adherence to company policies, SOPs, and manufacturer requirements.
• Lead customer interactions and ensure service quality and satisfaction.
• Review service work orders and invoices for accuracy and completeness.
• Monitor productivity, revenue, gross margin, and service KPIs.
• Conduct regular team meetings, coaching, and performance reviews.
• Maintain a clean, safe, and professional facility and work environment.
• Support business development, customer retention, and cross‑functional collaboration.
• Serve as acting leader in the absence of assistant or regional leadership as assigned.
• Demonstrate and reinforce Company Values and professional conduct standards.

Skills

Leadership

Customer service

Operations management

Scheduling

Performance management

EVT/ASE/certifications

CDL (or ability to obtain)

Job description

Safe Industries in the United States (Texas) seeks a Service Manager to lead daily service operations, supervise staff, and ensure excellence in customer satisfaction and profitability. You will plan workloads, monitor KPIs, and ensure adherence to SOPs and manufacturer requirements.

The role requires 5+ years in service or operations leadership, strong communication, and the ability to interpret financial reports and drive performance to goals.