Service Operations Leader

Riggs Cat; Jonesboro (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Riggs Cat is seeking a Service Manager to coordinate and lead the Service Department, directing daily activities and staff to deliver high-quality service. The role focuses on customer satisfaction, efficient work order management, and proactive leadership in a busy shop environment.

Responsibilities include scheduling, dispatching field technicians, tracking technician time, managing warranties, and maintaining safety and environmental compliance while upholding professional standards and

Qualifications

• 3-5 years of service department supervision/management experience or training
• Ability to read, analyze and interpret documents, procedures, and schematics
• Ability to write routine reports and correspondence
• Ability to interpret instructions in written, oral, diagram, or schedule form
• Basic math abilities including percentages and discounts

Responsibilities

• Maintain a high level of customer satisfaction.
• Schedule service and open and close work orders.
• Keep track of technicians’ time.
• Serve as lead person in the shop advising technicians on questions.
• Schedule and dispatch field technicians.
• Maintain warranties on engines, machines, and equipment.
• Demonstrate professional behavior and effective communication.
• Manage and supervise the service department operations and staff.
• Direct the overall direction and evaluation of the service department.
• Speak before groups of customers or employees.
• Prepare quotes and ensure work orders are closed promptly.
• Ensure compliance with safety and environmental requirements.

Skills

Service department supervision

Leadership

Customer satisfaction

Scheduling

Budgeting

Job description

Riggs Cat is seeking a Service Manager to coordinate and lead the Service Department, directing daily activities and staff to deliver high-quality service. The role focuses on customer satisfaction, efficient work order management, and proactive leadership in a busy shop environment.

Responsibilities include scheduling, dispatching field technicians, tracking technician time, managing warranties, and maintaining safety and environmental compliance while upholding professional standards and