Service Operations Leader: ROI, Growth & Customer Satisfaction

Ag-Pro Companies; Rome (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Ag-Pro Companies is seeking a Service Manager to lead the dealership's service operations in the United States, focusing on maximizing profitability and customer satisfaction. The role emphasizes developing effective processes, budgeting, staff development, and strong relationships with customers and technicians.

Responsibilities include overseeing service marketing, coordinating events, processing warranty claims, scheduling work, and ensuring all tools and vehicles are well-maintained.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient with MS Office and internet functions.
• Strong written and verbal communication abilities.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles for service operations.
• Ability to analyze and interpret internal reports.
• Willingness to work extended hours including weekends.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Develops and enforces Service Department processes to ensure customer satisfaction.
• Sets annual Service Department goals and budget aligned with financial objectives.
• Develops and executes marketing plans for the Service Department and monitors progress.
• Coordinates customer clinics, field days, and promotional events.
• Submits warranty and Product Improvement Program claims within required timeframes.
• Schedules and assigns jobs and work areas based on staff skills.
• Reviews work orders for completeness before billing.
• Ensures all tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development for the department.
• Performs additional duties as assigned.

Skills

Microsoft Office

Communication skills

Customer service

Leadership

Time management

Education

High School Diploma

Tools

John Deere products

Job description

Ag-Pro Companies is seeking a Service Manager to lead the dealership's service operations in the United States, focusing on maximizing profitability and customer satisfaction. The role emphasizes developing effective processes, budgeting, staff development, and strong relationships with customers and technicians.

Responsibilities include overseeing service marketing, coordinating events, processing warranty claims, scheduling work, and ensuring all tools and vehicles are well-maintained.