Service Ops Leader – Auto Dealership, Great Benefits

Ag-Pro-Companies-; McDonough (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Ag-Pro Companies in McDonough, GA is seeking a Service Operations Manager to maximize return on investment by optimizing Service Department processes and ensuring customer satisfaction. The role focuses on growing profitable service labor sales and enforcing disciplined expense control.

You will attract, retain, and develop department personnel while coordinating warranty and service claims, scheduling, and performance tracking. This is an on-site management position with full-time hours.

Qualifications

• 3+ years experience in Service Department operations.
• Ability to use MS Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• High School Diploma or equivalent experience.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• And other duties as assigned

Skills

Service department operations

Microsoft Office

Communication

Financial principles

Analytical skills

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ag-Pro Companies in McDonough, GA is seeking a Service Operations Manager to maximize return on investment by optimizing Service Department processes and ensuring customer satisfaction. The role focuses on growing profitable service labor sales and enforcing disciplined expense control.

You will attract, retain, and develop department personnel while coordinating warranty and service claims, scheduling, and performance tracking. This is an on-site management position with full-time hours.