Dealership Service Operations Manager

Ag-Pro Companies; Wilmington (OH); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Ag-Pro Companies is seeking a Service Department leader to optimize dealership operations, drive profitable labor, and control expenses while ensuring high customer satisfaction.

You will develop annual goals, oversee pricing and budgets, and coordinate promotional events. The role requires strong communication, staff development, and familiarity with John Deere products and industry financials.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient in Microsoft Office and internet functions.
• Effective written and verbal communication.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Dept operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.

Responsabilités

• Develops, communicates, enforces and monitors effective Service Department processes.
• Creates annual Service Department goals and budget, in alignment with financial objectives.
• Develops and executes Service Department marketing plan and monitors monthly to achieve goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims timely for maximum credit.
• Schedules and assigns jobs and work areas to Service Department staff.
• Reviews work orders for completeness and accuracy prior to billing.
• Ensures departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development for Service Department staff.
• Performs other duties as assigned.

Connaissances

Customer service

Communication

Team leadership

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Ag-Pro Companies is seeking a Service Department leader to optimize dealership operations, drive profitable labor, and control expenses while ensuring high customer satisfaction.

You will develop annual goals, oversee pricing and budgets, and coordinate promotional events. The role requires strong communication, staff development, and familiarity with John Deere products and industry financials.