Growth-Driven Service Operations Manager

Ag Pro Companies; Rome (GA); Presencial; USD 75.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401(k) retirement plan

Descripción de la vacante

Ag Pro Companies in Rome, GA is seeking a Service Manager to lead the dealership's service operations, optimizing processes to maximize ROI and customer satisfaction.

You will grow profitable service labor sales, manage expenses, recruit and develop staff, and coordinate maintenance programs and promotions. This full-time exempt role requires 3+ years in service operations, strong communication, and familiarity with John Deere products.

Formación

• 3+ years in Service Department operations.
• Proficient with Microsoft Office and internet functions.
• Excellent written and verbal communication.
• Familiar with John Deere and competitive products.
• Understanding of service financial principles.

Responsabilidades

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• And other duties as assigned.

Conocimientos

Communication

Financial literacy

Data interpretation

Leadership

Customer service

Time management

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Ag Pro Companies in Rome, GA is seeking a Service Manager to lead the dealership's service operations, optimizing processes to maximize ROI and customer satisfaction.

You will grow profitable service labor sales, manage expenses, recruit and develop staff, and coordinate maintenance programs and promotions. This full-time exempt role requires 3+ years in service operations, strong communication, and familiarity with John Deere products.