Service Operations Leader — Growth & P&L

Thompson Safety; Elk Grove Village (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Thompson Safety in Elk Grove Village, IL seeks a Service Manager to oversee operations, sales and administration within the service department, providing strategic guidance and leadership to a diverse team.

The role focuses on driving profitability through P&L accountability, budgeting, and strengthening partnerships with management, customers, and field staff to ensure high engagement and performance.

Qualifications

• Bachelor’s Degree in Business Administration or related field preferred.
• Experience in B2B Facility Services or Distribution is advantageous.
• Strong marketing and sales strategy development experience.
• Ability to set and meet aggressive commitments to achieve business objectives.

Responsibilities

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.
• Assume full profit and loss accountability for the service department.
• Ensure adherence to service department budget parameters and regulatory requirements.
• Develop partnerships with Management, Customers, and other service and sales personnel for smooth operations.

Skills

Team leadership

Sales strategy development

Budget management

Communication

Education

Bachelor’s Degree in Business Administration

Job description

Thompson Safety in Elk Grove Village, IL seeks a Service Manager to oversee operations, sales and administration within the service department, providing strategic guidance and leadership to a diverse team.

The role focuses on driving profitability through P&L accountability, budgeting, and strengthening partnerships with management, customers, and field staff to ensure high engagement and performance.