B2B Growth & Operations General Manager

Thompson Safety; Cleveland Heights (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Thompson Safety is seeking a General Manager to oversee all facets of sales and operations, ensuring efficiency, profitability, and strategic alignment. You will lead multiple levels of staff, manage budgets, ensure customer satisfaction, and ensure compliance with policies and laws.

The GM serves as the key link between executive leadership and front-line teams, fostering a culture of excellence, accountability, and continuous improvement.

Qualifications

• Bachelor's degree in business administration or related field.
• 5+ years of progressive management experience in a B2B environment.
• Proven track record of driving growth and improving efficiency.
• Strong financial acumen and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Professional certification may be required in some markets.
• Valid driver's license and auto insurance; ability to pass drug and background check.

Responsibilities

• Oversee daily operations across all departments, ensuring efficiency and productivity.
• Establish, monitor, and analyze KPIs to assess business performance.
• Prepare and manage annual budgets, forecasts, and financial reports.
• Analyze financial performance and implement corrective actions as needed.
• Develop and implement operational strategies aligned with the company’s vision and goals.
• Identify new business opportunities, markets, and partnerships to drive growth.
• Maintain relationships with stakeholders, vendors, and customers to ensure excellent service.
• Recruit, train, mentor, and evaluate direct & indirect reporting team members.
• Foster a positive work environment that encourages teamwork, innovation, and growth.
• Performs other related duties as assigned.

Skills

Leadership

Budget management

Financial acumen

Communication

Problem-solving

Decision-making

Education

Bachelor's degree in business administration or related field

Job description

Thompson Safety is seeking a General Manager to oversee all facets of sales and operations, ensuring efficiency, profitability, and strategic alignment. You will lead multiple levels of staff, manage budgets, ensure customer satisfaction, and ensure compliance with policies and laws.

The GM serves as the key link between executive leadership and front-line teams, fostering a culture of excellence, accountability, and continuous improvement.