Service Operations Leader (P&L & Growth)

Thompson Safety, Llc; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Thompson Safety, LLC in Charlotte, NC is seeking a Service Manager to lead the service department, drive operations, sales, and administrative functions. You will guide strategic direction, supervise a diverse team, and ensure financial and regulatory compliance while building strong customer relationships.

The role requires strong leadership, a track record in service management, and the ability to advance business objectives in a fast-paced environment.

Qualifications

• Bachelor’s Degree in Business Administration or related field (preferred).
• 3+ years of experience in B2B Facility Services or Distribution (preferred).
• 1+ years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of safety industry (preferred).
• Ability to set and meet aggressive commitments to achieve business objectives.
• Ability to focus and prioritize in a fast-paced environment.
• Ability to manage and lead staff to excellent performance.
• Ability to build strategic partnerships with a track record of growth.
• Professional certification may be required in some areas.
• Valid driver’s license, auto insurance, and ability to pass drug and background checks.

Responsibilities

• Directly manages a team of employees.
• Hire, coach, develop, and manage performance for direct reports.
• Assume full profit and loss accountability for the service department.
• Plan and achieve project goals long- and short-term.
• Ensure engagement and performance of service personnel per laws and company values.
• Approve financial applications and ad hoc tasks by management.
• Maintain service budget, financial reports, and regulatory compliance.
• Foster strong relationships with management, customers, and service/sales staff.
• Develop partnerships to grow the business in the market.
• Oversee branch KPIs and coach team members.

Skills

Leadership

Education

Bachelor’s Degree in Business Administration or related field

Job description

Thompson Safety, LLC in Charlotte, NC is seeking a Service Manager to lead the service department, drive operations, sales, and administrative functions. You will guide strategic direction, supervise a diverse team, and ensure financial and regulatory compliance while building strong customer relationships.

The role requires strong leadership, a track record in service management, and the ability to advance business objectives in a fast-paced environment.