Service Manager, Lift Truck Operations & Leadership

Thompson Tractor Company, Inc.; Macon (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Thompson Tractor Company, Inc. is seeking a Service Manager to lead the branch Service Department, mentoring service supervisors and technicians while focusing on safety, financial and operational targets.

The role emphasizes maintaining customer relationships, providing technical assistance, service call research, and collaboration with internal teams to deliver high-quality service and ensure efficient shop operations.

Qualifications

• High school diploma or equivalent required.
• Experience as a service technician, service supervisor, service support supervisor, and/or understanding heavy equipment repairs is required for this position (required).
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)

Responsibilities

• Lead service supervisors and technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs.
• Conduct performance reviews timely and accurately.
• Ensure standard jobs for shop and field repairs are being followed and service quotations are being generated and communicated to customers on a regular cadence.
• Review WIP weekly to ensure work orders are being invoiced accurately and timely.
• Conduct monthly financial and operational reviews with leadership team.
• Audit service calls and financial statements as necessary.
• Visit critical customers to build relationships and solve performance issues with sales department.
• Lead the weekly branch meeting.
• Manage workload capacity, assist with budgeting inputs to make sure the correct number of technicians are available to support customer needs.
• Effectively communicate with internal personnel to address customer needs.

Skills

Team Building

Technical

Relationship Building

Mechanical

Leadership

Conflict Resolution

Customer Service

Microsoft Office

Computer

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft AX2012

Job description

Thompson Tractor Company, Inc. is seeking a Service Manager to lead the branch Service Department, mentoring service supervisors and technicians while focusing on safety, financial and operational targets.

The role emphasizes maintaining customer relationships, providing technical assistance, service call research, and collaboration with internal teams to deliver high-quality service and ensure efficient shop operations.