Service Operations Leader — Dealership

Ag-Pro Companies; Berkey (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) retirement plan

Drug Free Workplace

Equal Opportunity Employer

Job summary

Ag-Pro Companies in the United States seeks a Service Manager to oversee the Service Department, optimizing processes to maximize service labor sales and control expenses while ensuring customer satisfaction. The role focuses on leadership, process discipline, and driving department profitability.

The position requires 3+ years in service operations, strong communication, financial acumen, and the ability to work extended hours.

Qualifications

• 3+ years experience in Service Department operations
• Ability to use standard desktop applications such as Microsoft Office
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• High School Diploma or equivalent experience

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Skills

Customer service

Communication

Analytical skills

Team leadership

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ag-Pro Companies in the United States seeks a Service Manager to oversee the Service Department, optimizing processes to maximize service labor sales and control expenses while ensuring customer satisfaction. The role focuses on leadership, process discipline, and driving department profitability.

The position requires 3+ years in service operations, strong communication, financial acumen, and the ability to work extended hours.