Service Operations Leader — Drive Profit & Team Growth

Ag-Pro Companies; Brunswick (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Employee discounts

Job summary

Ag-Pro Companies is seeking an experienced Service Operations Manager in Brunswick, GA to optimize Service Department processes and maximize ROI. You will drive customer satisfaction, supervise personnel, and ensure efficient scheduling and billing while maintaining equipment readiness.

The role requires 3+ years in service operations, strong communication, and a solid understanding of service finance. This is a full-time on-site position offering competitive benefits and opportunities for

Qualifications

• 3+ years experience in Service Department operations.
• Excellent customer service skills.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Skills

Service operations

Customer service

Written & verbal communication

Analytical reporting

Extensive hours weekend work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ag-Pro Companies is seeking an experienced Service Operations Manager in Brunswick, GA to optimize Service Department processes and maximize ROI. You will drive customer satisfaction, supervise personnel, and ensure efficient scheduling and billing while maintaining equipment readiness.

The role requires 3+ years in service operations, strong communication, and a solid understanding of service finance. This is a full-time on-site position offering competitive benefits and opportunities for