Service Operations Leader — Growth & Efficiency

Mt. Washington Pediatric Hospital; Hilltop (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Drug Free Workplace

Equal Opportunity Employer

Job summary

Ag-Pro Companies is seeking a Service Department Manager to optimize service operations, maximize ROI, and drive customer satisfaction. You will lead the department, plan budgets, coordinate promotional events, and oversee staffing and training to deliver results.

You will ensure warranties and credits are maximized, monitor key metrics, and partner with leadership to align service activities with company goals. This exempt, full-time role requires strong communication and financial acumen.

Qualifications

• 3+ years experience in Service Department operations.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

Skills

Communication skills

MS Office

Analytical thinking

Customer service

Education

High School Diploma or equivalent

Tools

John Deere knowledge

Job description

Ag-Pro Companies is seeking a Service Department Manager to optimize service operations, maximize ROI, and drive customer satisfaction. You will lead the department, plan budgets, coordinate promotional events, and oversee staffing and training to deliver results.

You will ensure warranties and credits are maximized, monitor key metrics, and partner with leadership to align service activities with company goals. This exempt, full-time role requires strong communication and financial acumen.