Service Department Leader — Growth & Operations

Ag-Pro Companies; Hilliard (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Job summary

Ag-Pro Companies is seeking a Service Department Manager in Ohio to lead service operations, optimize processes, and maximize ROI while ensuring customer satisfaction.

You will develop annual goals and budgets, oversee staffing and schedules, and coordinate marketing events to grow profitable service labor sales. The role requires 3+ years in service operations, strong communication, familiarity with John Deere products, and the ability to analyze internal reports; some overtime may be required.

Qualifications

• 3+ years experience in Service Department operations.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Skills

Microsoft Office

Effective communication

Customer service

Written communication

Education

High School Diploma

Tools

John Deere equipment

Job description

Ag-Pro Companies is seeking a Service Department Manager in Ohio to lead service operations, optimize processes, and maximize ROI while ensuring customer satisfaction.

You will develop annual goals and budgets, oversee staffing and schedules, and coordinate marketing events to grow profitable service labor sales. The role requires 3+ years in service operations, strong communication, familiarity with John Deere products, and the ability to analyze internal reports; some overtime may be required.