Strategic Service Operations Manager

Mt. Washington Pediatric Hospital; Waycross (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Ag-Pro Companies in Waycross, GA, is seeking a Service Department Manager to optimize service processes, grow profitable labor sales, and manage department personnel. The role focuses on cost control, customer satisfaction, and driving department performance in a dealership setting.

The ideal candidate will have 3+ years in service operations, strong communication skills, and familiarity with John Deere products. This is a full-time, exempt position requiring work beyond standard hours as needed.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient in Microsoft Office and internet functions.
• Able to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Authorized to work in the United States.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Skills

Communication

People management

Analytical thinking

Microsoft Office

Education

High School Diploma or equivalent

Tools

John Deere familiarity

Equipment knowledge

Job description

Ag-Pro Companies in Waycross, GA, is seeking a Service Department Manager to optimize service processes, grow profitable labor sales, and manage department personnel. The role focuses on cost control, customer satisfaction, and driving department performance in a dealership setting.

The ideal candidate will have 3+ years in service operations, strong communication skills, and familiarity with John Deere products. This is a full-time, exempt position requiring work beyond standard hours as needed.