Service Operations Leader — Build High-Performing Teams

Idahoan Foods, LLC; Idaho Falls (ID); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Strong company values

Job summary

RDO Equipment Co. in Idaho Falls is seeking a Service Operations Manager to lead high-performing service teams, strengthen customer relationships, and optimize the systems behind day-to-day success.

You will oversee service operations, coach Service Managers, and ensure scheduling, work orders, and tools drive workflow and financial goals. This role emphasizes safety, accountability, and alignment with our core values in a dynamic environment.

Qualifications

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer-focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
• For a complete list of duties and responsibilities, view the full job description here.

Skills

Leadership

Customer focus

Tech savvy

Industry experience

Work authorization

Job description

RDO Equipment Co. in Idaho Falls is seeking a Service Operations Manager to lead high-performing service teams, strengthen customer relationships, and optimize the systems behind day-to-day success.

You will oversee service operations, coach Service Managers, and ensure scheduling, work orders, and tools drive workflow and financial goals. This role emphasizes safety, accountability, and alignment with our core values in a dynamic environment.