Service Operations Manager

RDO Equipment Co.; Idaho Falls (ID); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Salary $100k-$120k

Bonus 32%

Competitive benefits

Great culture

Supportive management

Job summary

RDO Equipment Co. in Idaho Falls seeks a Service Operations Manager to lead high-performing service teams, deepen customer relationships, and drive the systems behind daily success.

This role centers on leadership, accountability, and real impact within our service operations. You will oversee day-to-day operations, develop leaders, manage workflow and results, strengthen customer relationships, and champion safety and culture aligned with our core values.

Qualifications

• Leadership experience leading service teams.
• Strong customer service mindset and relationship building.
• Proficient with computers and service management systems.
• Industry knowledge in heavy equipment or related field preferred.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Oversee service department operations for efficiency and profitability.
• Develop and coach Service Managers for performance.
• Manage scheduling, work orders, and tools to meet goals.
• Strengthen customer relationships and drive growth.
• Champion safety and uphold company values.

Skills

Leadership experience

Customer-focused mindset

Tech-savvy

Industry experience

Valid work authorization in US

Job description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you'll lead high performing service teams, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you're energized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What's In It For You:

• $100,000-$120,000 / year
• 32% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Idaho Falls, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Mountain Construction stores, the Idaho Falls team supplies and services machinery from manufacturers like John Deere, Wirtgen and Topcon. This machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on the Idaho Falls community and beyond.

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer-focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is a plus but not required-we'll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Great culture: Team building is important here. Participate in regular events like company BBQs and outings.
• Tight-knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
• Supportive management: Management invested in your success.
• A dynamic environment: where no two days are the same.
• Opportunities to: grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.