Service Operations Lead: Hire, Train & Elevate Tech Teams

Rentokil Pest Control South Africa; Saint Augustine (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Enrollment day 1

401(k) matching

Paid holidays

Vacation days

Flexible schedule

Job summary

Rentokil North America, Inc. seeks a leader to oversee technician recruiting, training, coaching, and accountability to maximize technician success, retention, and service quality for customers.

You will recruit residential/commercial pest, termite, specialty, and lawn technicians, evaluate performance through ride-alongs/audits, and ensure staffing levels meet demand while maintaining safety and regulatory compliance.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Problem solving

Leadership

Communication

Team management

Recruiting

Education

High school diploma or GED

Driver’s license

Job description

Rentokil North America, Inc. seeks a leader to oversee technician recruiting, training, coaching, and accountability to maximize technician success, retention, and service quality for customers.

You will recruit residential/commercial pest, termite, specialty, and lawn technicians, evaluate performance through ride-alongs/audits, and ensure staffing levels meet demand while maintaining safety and regulatory compliance.