Service Operations Lead, Commercial Doors

DH Pace; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO & holidays

Life insurance

Disability coverage

401(k) match

HSA & FSA

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. in San Antonio, TX is hiring a Service Supervisor for our Commercial Entry Door Operations team! If you have strong leadership skills and thrive in a fast-paced environment, please apply today!

What You'll Do includes daily job scheduling, real-time scheduling oversight, and ensuring accurate billing. We offer comprehensive benefits and a path for professional growth within a family-owned, stable company.

Qualifications

• Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered.
• Must have a valid driver’s license and a good driving record.
• Ability to effectively communicate with the customer and represent the company in a professional manner.
• Strong aptitude for technical applications and mechanical systems.

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met.
• Provide immediate problem-solving assistance to office staff or service technicians.
• Monitor real-time service technicians’ schedules in computer to maximize efficiency.
• Track completed jobs and follow up with customers to ensure expectations are met.
• Facilitate processing of completed jobs for proper handling of materials and billing.
• Complete all administrative paperwork in a timely manner.
• Participate in planning and establish department goals and objectives.
• Perform employee performance reviews with the Department Manager.

Skills

Leadership

Scheduling

Customer service

Problem solving

Communication

Education

Bachelor's degree

Tools

Office software

Job description

DH Pace Company, Inc. in San Antonio, TX is hiring a Service Supervisor for our Commercial Entry Door Operations team! If you have strong leadership skills and thrive in a fast-paced environment, please apply today!

What You'll Do includes daily job scheduling, real-time scheduling oversight, and ensuring accurate billing. We offer comprehensive benefits and a path for professional growth within a family-owned, stable company.