Commercial Service Supervisor - Entry Door Division

DH Pace Company, Inc.; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision options

Paid time off plan

Competitive compensation

401k retirement plan with employer match

Company paid life insurance and disability

Job summary

A leading service provider is seeking a Service Supervisor in San Antonio, TX. This role involves managing technicians, scheduling jobs, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree, management experience, and strong technical skills. Benefits include medical, dental, and vision options, paid time off, and a 401k plan. A successful background check is required. Join a company with a century of stability and growth.

Qualifications

• Previous management experience preferred.
• Experienced in using Microsoft Office applications.
• Strong aptitude for technical applications and mechanical systems.

Responsibilities

• Assist with daily scheduling of jobs.
• Provide problem-solving assistance to staff.
• Monitor technicians’ schedules in real-time.
• Track completed jobs and follow up with customers.
• Ensure accurate handling of materials and billing.
• Conduct employee performance reviews as needed.
• Participate in planning and establishing department goals.

Skills

Management experience

Technical applications

Microsoft Office

Effective communication

Valid driver's license

Education

Bachelor's degree or equivalent experience

Job description

Commercial Service Supervisor - Entry Door Division

3 days ago Be among the first 25 applicants

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc., an industry leader with decades of stability and nationwide growth, is seeking a Service Supervisor for our San Antonio, TX location. Step into a leadership role where your ability to support technicians, elevate customer service, and bring order to a fast-moving service environment will truly matter. If you're energized by managing people, schedules, and solutions, and want to grow with a company built to last, this is the role for you.

Job Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem-solving assistance to office staff or service technicians
• Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties assigned by manager

Job Requirements

• Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience
• Experienced using Microsoft Office applications
• Must have a valid driver’s license and a good driving record
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems

Our Benefit Offerings Include

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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