Service Operations Supervisor (Doors & Security)

Dhpace; San Antonio (TX); On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Life insurance and disability coverage

401(k) with company match

HSA and FSA options

Voluntary benefits

Job summary

DH Pace Company, Inc. in San Antonio, TX is seeking a Service Supervisor for our Commercial Entry Door Operations team. You will manage daily job scheduling, support service technicians, and ensure accurate billing and documentation.

The role requires strong leadership, communication skills, and a solid technical aptitude. Enjoy comprehensive benefits and growth opportunities with a stable, long‑standing company.

Qualifications

• Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered.
• Must have a valid driver’s license and a good driving record.
• Ability to effectively communicate with the customer and represent the company in a professional manner.
• Strong aptitude for technical applications and mechanical systems.

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met.
• Provide immediate problem‑solving assistance to office staff or service technicians.
• Monitor real-time service technicians’ schedules to maximize efficiency and profitability.
• Track jobs completed and follow up with customers to ensure expectations were met.
• Facilitate processing of completed jobs for proper handling of materials and accurate billing.
• Complete all administrative paperwork in a timely manner.
• Perform employee performance reviews with the Department Manager and provide coaching when needed.
• Participate in planning to establish department goals and objectives.
• Other duties assigned by manager.

Skills

Leadership experience

Scheduling

Customer communication

Technical aptitude

Education

Bachelor's degree

Management experience preferred

Job description

DH Pace Company, Inc. in San Antonio, TX is seeking a Service Supervisor for our Commercial Entry Door Operations team. You will manage daily job scheduling, support service technicians, and ensure accurate billing and documentation.

The role requires strong leadership, communication skills, and a solid technical aptitude. Enjoy comprehensive benefits and growth opportunities with a stable, long‑standing company.