Service Operations Supervisor

DH Pace Company, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Life insurance

Short/long-term disability

401(k) with match

HSA and FSA

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in San Antonio, TX, is seeking a Service Supervisor to lead the Commercial Entry Door Operations team and ensure efficient scheduling, problem-solving, and accurate billing across daily service activities.

The role requires a Bachelor’s degree (or equivalent) with prior management experience, a valid driver's license, and strong communication and technical skills. The position offers comprehensive benefits and a clear path for growth within a 100-year-old family business.

Qualifications

• Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered.
• Must have a valid driver’s license and a good driving record
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem-solving assistance to office staff or service technicians
• Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties assigned by manager

Skills

Management experience

Customer communication

Technical aptitude

Driver's license

Education

Bachelor's degree

Job description

DH Pace Company, Inc. in San Antonio, TX, is seeking a Service Supervisor to lead the Commercial Entry Door Operations team and ensure efficient scheduling, problem-solving, and accurate billing across daily service activities.

The role requires a Bachelor’s degree (or equivalent) with prior management experience, a valid driver's license, and strong communication and technical skills. The position offers comprehensive benefits and a clear path for growth within a 100-year-old family business.