Service Production Lead & Shop Orchestrator

Rivian; North Las Vegas (NV); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Paid sick leave

Insurance benefits (medical, dental, v

401(k) plan

Employee Stock Purchase Program

Descripción de la vacante

Rivian in North Las Vegas, NV seeks a Service Production Supervisor to lead daily service center operations. You’ll direct vehicle flow through the shop, coach technicians, and ensure parts, tools, and information are available to keep owners on the road.

You’ll drive performance, uphold Rivian standards, and mentor a culture of collaboration and excellence. The role emphasizes hands-on leadership, cross-team coordination, and continuous improvement to deliver a world-class service experience

Formación

• 5+ years of leadership experience in a high‑volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
• High School Diploma, GED, or other recognized high school equivalency credential preferred
• Deep technical acumen across modern vehicle systems, including high‑voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsabilidades

• Lead & Develop Your Team: mentor, coach, and inspire technicians; manage performance; foster an inclusive culture.
• Orchestrate the Service Operation: own daily shop rhythm, assign workload, coordinate with parts and service advisors.
• Ensure Peak Performance & Quality: monitor repair quality and cycle time; analyze KPIs; maintain safety standards; customer advocacy.

Conocimientos

Leadership

Lean manufacturing

DMS proficiency

Communication

Problem solving

Educación

High School Diploma or GED

Automotive knowledge

Herramientas

Dealership management systems (DMS)

Diagnostic software

Repair order tracking

Descripción del empleo

Rivian in North Las Vegas, NV seeks a Service Production Supervisor to lead daily service center operations. You’ll direct vehicle flow through the shop, coach technicians, and ensure parts, tools, and information are available to keep owners on the road.

You’ll drive performance, uphold Rivian standards, and mentor a culture of collaboration and excellence. The role emphasizes hands-on leadership, cross-team coordination, and continuous improvement to deliver a world-class service experience