Service Operations Coordinator - Scheduling & Client Care

Rackley Roofing Co Inc; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K

Paid vacation and holidays

Job summary

Rackley Roofing Co Inc in Knoxville, TN is seeking a Service Coordinator to manage scheduling, client communication, data entry, and office tasks in a fast-paced environment.

The role requires proficiency with Microsoft Office (Outlook, Word, Excel) and CRM systems, strong organizational skills, and clear written and verbal communication; bilingual Spanish preferred. Equal opportunity employer offering competitive pay and benefits; teamwork valued.

Qualifications

• Office management 2+ years experience.
• Office administration 2+ years.
• Proficiency in Microsoft Office Suite (Outlook/Word/Excel).
• CRM experience is beneficial but not required.
• Strong writing and verbal communication; safety and quality procedures adherence.

Responsibilities

• Schedule and coordinate service department activities.
• Communicate with crews, clients, vendors and visitors.
• Answer multi-line calls and direct to contacts.
• Data entry with speed and accuracy.
• Generate invoices and prepare reports for management.
• Assist with general administrative tasks as required.

Skills

Office coordination

Time management

Communication

Attention to detail

Bilingual (Spanish) preferred

Education

Associates Degree or higher

Tools

Microsoft Office Suite (Outlook, Word, Excel)

CRM systems

Job description

Rackley Roofing Co Inc in Knoxville, TN is seeking a Service Coordinator to manage scheduling, client communication, data entry, and office tasks in a fast-paced environment.

The role requires proficiency with Microsoft Office (Outlook, Word, Excel) and CRM systems, strong organizational skills, and clear written and verbal communication; bilingual Spanish preferred. Equal opportunity employer offering competitive pay and benefits; teamwork valued.