Service Coordinator, Roofing Operations & Client Support

Rackley Roofing Company; Knoxville, Northern (TN, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K

Job summary

Rackley Roofing Company is seeking a Service Coordinator to manage the service department, coordinate scheduling, and serve as a key point of contact for clients and crews. The role emphasizes strong communication, data entry, and organizational skills in a fast-paced office environment.

Ideal candidates will have 2+ years in office management/administration, proficiency with MS Office, and preferred Spanish-language skills.

Qualifications

• 2+ years in office management or administration.
• Proficiency in Microsoft Outlook, Word and Excel.
• Strong writing and communication skills.
• Bilingual in Spanish preferred.

Responsibilities

• Schedule and coordinate service department activities.
• Maintain clear communication with crews and clients.
• Handle multi-line phone system and route calls.
• Enter data accurately and efficiently.
• Generate invoices and prepare management reports.
• Support administrative tasks and miscellaneous projects.

Skills

Office management

Office administration

MS Office suite

CRM experience

Writing skills

Bilingual Spanish

Education

Associates Degree or higher

Tools

CRM software

Job description

Rackley Roofing Company is seeking a Service Coordinator to manage the service department, coordinate scheduling, and serve as a key point of contact for clients and crews. The role emphasizes strong communication, data entry, and organizational skills in a fast-paced office environment.

Ideal candidates will have 2+ years in office management/administration, proficiency with MS Office, and preferred Spanish-language skills.