Service Coordinator - Knoxville, TN

Rackley-Roofing-Company,-Inc.-1; Knoxville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Cancer Insurance

Accident Insurance

Short Term Disability

Vacation and Holidays

401K

Job summary

Rackley Roofing Company, Inc. is seeking a Service Coordinator in Knoxville to manage the service department schedule and coordinate with crews and clients. You will handle calls, emails, and data entry, ensuring timely responses and accurate records.

The role requires 2+ years in office administration, proficiency in Microsoft Office, and a willingness to use Spanish where needed. This on-site position offers competitive pay and benefits.

Qualifications

• Associates degree or higher required.
• 2+ years in office management or administrative roles.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and basic typing.
• Bilingual Spanish preferred; strong written and verbal communication.

Responsibilities

• Schedule and coordinate the service department.
• Maintain internal and client communications; multi-line phone handling.
• Data entry with speed and accuracy.
• Prepare and review on-site documentation and invoices for clients.
• Generate reports and support management with project information.
• Assist with miscellaneous administrative tasks as needed.
• Maintain neat office space and organized records.

Skills

Office Management

Office Administration

Microsoft Office

Verbal Communication

Written Communication

Bilingual Spanish Preferred

CRM Familiarity

Data Entry

Education

Associates Degree or higher

Tools

Microsoft Office Suite

CRM Software

Job description

About this position

Description:

Description:

Full-Service Industrial & Commercial Roofing We are currently seeking to hire several positions with our company. Our 6 core values are Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart. These are the foundation of Rackley Roofing Companies. If you share the values, you belong in our Company. If you share our core values, make the smart choice to join our great group of people at Rackley Roofing.

Roles and Responsibilities for the Service Coordinator position include, but are not limited to the following:

• Scheduling and coordination of service department.
• Stellar communication, both internally with crews and externally with clients.
• Answering calls on a multi-line system; directing calls to the appropriate contacts.
• Data Entry. Must be able to type quickly and with accuracy.
• Excellent time management skills with a proven ability to meet deadlines.
• Communicate with on-site visitors, including vendors and customers. Communicate with vendors and customers via telephone and email as necessary.
• Maintain documentation on-site, both on paper and through a computer software program.
• Keep desk and office space neat and maintained, both for appearance and functionality.
• Review the information and generate invoices for clients.
• Review and analyze special projects to keep management informed as needed.
• Prepare reports to management as needed.
• Assist with administrative tasks and projects, as required.
• Other general office duties, as required.

Preferred Education Experience:

• Associates Degree or higher.

All employees: Must represent Rackley Roofing Company, Inc. to customers, vendors, industry professionals, and other RRCI employees in a professional manner at all times.

Requirements:

Preferred Education Experience:

• Associates Degree or higher.

All employees: Must represent Rackley Roofing Company, Inc. to customers, vendors, industry professionals, and other RRCI employees in a professional manner at all times.

Required Experience and Knowledge:

• Office Management 2+ Years
• Office Administration: 2+ Years
• Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel
• Experience with a CRM system is not required but is beneficial.
• Strong computer, organizational, and writing skills
• Verbally communicate and understand objectives
• Follow all safety procedures
• Adhere to all quality processes
• Bilingual (Spanish) Preferred

Rackley Roofing is an Equal Opportunity and Drug-Free Employer offering excellent challenges, career opportunities, competitive pay, and benefits including:

• Medical, Dental, Vision
• Life Insurance
• Cancer, Accident, Short Term Disability
• Vacation and Holidays
• 401K
• Great service to customers.