Roofing Service Coordinator & Admin

Eskola LLC; Black Oak (TN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company-provided devices

Professional development

Health, dental, vision and life ins.

401(k) with company matching

Paid time off

Trade-specific training

Job summary

Eskola, LLC is seeking a Commercial Roofing Service Account Administrator in Knoxville, Tennessee for a full-time, in-person role (Mon-Fri). You will serve as the primary contact for clients, coordinate service work, and manage work orders and invoicing to ensure timely and accurate service delivery.

The ideal candidate has at least 2 years in service coordination or dispatch, strong organizational and communication skills, and proficiency with service management software and MS Office.

Qualifications

• 2+ years of experience in service coordination, dispatch, or customer service.
• Strong organizational and multitasking abilities.
• Proficiency with service management software and Microsoft Office Suite.

Responsibilities

• Act as the main point of contact for clients on service requests, updates, and follow-ups.
• Schedule and dispatch technicians and coordinate service appointments efficiently.
• Create and manage work orders, ensuring documentation is complete and accurate.
• Allocate equipment, materials, and manpower for service jobs, and track inventory used.
• Review completed work orders, prepare invoices, and communicate costs and payment terms to customers.

Skills

Service coordination

Dispatch experience

Customer service

Organizational skills

MS Office

Service management software

Tools

Service management software

Microsoft Office

Job description

Eskola, LLC is seeking a Commercial Roofing Service Account Administrator in Knoxville, Tennessee for a full-time, in-person role (Mon-Fri). You will serve as the primary contact for clients, coordinate service work, and manage work orders and invoicing to ensure timely and accurate service delivery.

The ideal candidate has at least 2 years in service coordination or dispatch, strong organizational and communication skills, and proficiency with service management software and MS Office.