Roofing Service Coordinator: Drive Scheduling & Client Care

Australia-Employment; Fountain Valley (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Jobot is seeking a Service Coordinator - Roofing in Fountain Valley, CA to support service operations, scheduling, invoicing, and client communications. The role is full-time, in-office, with an hourly pay range and room to grow within a collaborative team.

Ideal candidates have strong Excel skills, organizational abilities, and experience in roofing or construction-related services, with bilingual English/Spanish being a plus.

Qualifications

• High school diploma or GED required.
• 3+ years of administrative, service coordination, customer service, or operations support experience.
• Strong Microsoft Office and Excel skills.
• Excellent organizational skills with ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Experience within construction, roofing, service, facilities, or trades industries preferred.
• Bilingual English/Spanish preferred.
• Experience with ERP/CRM systems such as Sage, Paycom, Dataforma, or similar platforms is a plus.

Responsibilities

• Service & Work Order Coordination
• Create, schedule, and manage service work orders
• Generate purchase orders and assist with invoice processing and reconciliation
• Track work order progress and maintain accurate status updates in client systems and portals
• Verify warranty eligibility and coordinate related documentation
• Support billing processes, invoicing, and collections follow-up as needed
• Assist with preliminary notices and manufacturer warranty administration
• Ensure completed service documentation is accurate and client-ready
• Communicate scheduling updates and service timelines with clients
• Coordinate approvals and project-related communications
• Respond to customer inquiries via phone and email in a timely and professional manner
• Prepare and track service proposals and follow up on open opportunities
• Schedule meetings and coordinate communication between internal and external teams
• Assist with onboarding and administrative support for new team members
• Support payroll and timesheet tracking for field personnel
• Help maintain inventory records for materials, vehicles, and equipment
• Assist with expense and purchasing administration
• Coordinate office logistics and supply management

Skills

Administrative experience

Office & Excel

Organizational skills

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Sage

Paycom

Dataforma

Job description

Jobot is seeking a Service Coordinator - Roofing in Fountain Valley, CA to support service operations, scheduling, invoicing, and client communications. The role is full-time, in-office, with an hourly pay range and room to grow within a collaborative team.

Ideal candidates have strong Excel skills, organizational abilities, and experience in roofing or construction-related services, with bilingual English/Spanish being a plus.