Service Coordinator - Knoxville, TN

Rackley Roofing Company, Inc.; Knoxville (TN); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Cancer Insurance

Short Term Disability

Vacation and Holidays

401K

Great service to customers

Job summary

Rackley Roofing Company, Inc. seeks a Service Coordinator to schedule the service department, coordinate crews and client communications, perform data entry, and support on-site operations in Knoxville. The role requires accuracy, timely reporting, and professional interaction with customers and vendors.

Ideal candidates have 2+ years in office management/administration, strong Microsoft Office skills, and writing ability; CRM experience is a plus. Spanish proficiency is preferred.

Qualifications

• Associates Degree or higher preferred.
• 2+ years in office management or administration.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Spanish language skills preferred.
• Ability to type and maintain accurate records.

Responsibilities

• Schedule and coordinate the service department.
• Communicate with crews and clients effectively.
• Perform data entry and documentation.
• Prepare and review invoices or reports.
• Assist with general office duties and safety compliance.

Skills

Office Mgmt

Office Admin

MS Office

CRM experience

Communication

Safety procedures

Quality processes

Bilingual Spanish

Education

Associates Degree or higher

Tools

MS Office Suite

Job description

Description:

Description
Description:
Full-Service Industrial & Commercial Roofing We are currently seeking to hire several positions with our company. Our 6 core values are Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart. These are the foundation of Rackley Roofing Companies. If you share the values, you belong in our Company. If you share our core values, make the smart choice to join our great group of people at Rackley Roofing.
" roles and responsibilities for the Service Coordinator position include, but are not limited to the following:"

• Scheduling and coordination of service department.
• Stellar communication, both internally with crews and externally with clients.
• Answering calls on a multi-line system; directing calls to the appropriate contacts.
• Data Entry. Must be able to type quickly and with accuracy.
• Excellent time management skills with a proven ability to meet deadlines.
• Communicate with on-site visitors, including vendors and customers. Communicate with vendors and customers via telephone and email as necessary.
• Maintain documentation on-site, both on paper and through a computer software program.
• Keep desk and office space neat and maintained, both for appearance and functionality.
• Review the information and generate invoices for clients.
• Review and analyze special projects to keep management informed as needed.
• Prepare reports to management as needed.
• Assist with administrative tasks and projects, as required.
• Other general office duties, as required.

Preferred Education Experience

• Associates Degree or higher.

All employees: Must represent Rackley Roofing Company, Inc. to customers, vendors, industry professionals, and other RRCI employees in a professional manner at all times.

Requirements
Requirements:
Required Experience And Knowledge

• Office Management 2+ Years
• Office Administration: 2+ Years
• Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel
• Experience with a CRM system is not required but is beneficial.
• Strong computer, organizational, and writing skills
• Verbally communicate and understand objectives
• Follow all safety procedures
• Adhere to all quality processes
• Bilingual (Spanish) Preferred

Rackley Roofing is an Equal Opportunity and Drug-Free Employer offering excellent challenges, career opportunities, competitive pay, and benefits including:

• Medical, Dental, Vision
• Life Insurance
• Cancer, Accident, Short Term Disability
• Vacation and Holidays
• 401K
• Great service to customers.