Service Coordinator - Knoxville, TN

Rackley Roofing Co Inc; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K

Paid vacation and holidays

Job summary

Rackley Roofing Co Inc in Knoxville, TN is seeking a Service Coordinator to manage scheduling, client communication, data entry, and office tasks in a fast-paced environment.

The role requires proficiency with Microsoft Office (Outlook, Word, Excel) and CRM systems, strong organizational skills, and clear written and verbal communication; bilingual Spanish preferred. Equal opportunity employer offering competitive pay and benefits; teamwork valued.

Qualifications

• Office management 2+ years experience.
• Office administration 2+ years.
• Proficiency in Microsoft Office Suite (Outlook/Word/Excel).
• CRM experience is beneficial but not required.
• Strong writing and verbal communication; safety and quality procedures adherence.

Responsibilities

• Schedule and coordinate service department activities.
• Communicate with crews, clients, vendors and visitors.
• Answer multi-line calls and direct to contacts.
• Data entry with speed and accuracy.
• Generate invoices and prepare reports for management.
• Assist with general administrative tasks as required.

Skills

Office coordination

Time management

Communication

Attention to detail

Bilingual (Spanish) preferred

Education

Associates Degree or higher

Tools

Microsoft Office Suite (Outlook, Word, Excel)

CRM systems

Job description

Description

Full-Service Industrial & Commercial Roofing

We are currently seeking to hire several positions with our company. Our 6 core values are Accountable, Hungry, Humble, Customer-Focused, Innovative, and Smart. These are the foundation of Rackley Roofing Companies. If you share the values, you belong in our Company. If you share our core values, make the smart choice to join our great group of people at Rackley Roofing.

Roles and Responsibilities for the Service Coordinator position include, but are not limited to the following:

• Scheduling and coordination of service department.
• Stellar communication, both internally with crews and externally with clients.
• Answering calls on a multi-line system; directing calls to the appropriate contacts.
• Data Entry. Must be able to type quickly and with accuracy.
• Excellent time management skills with a proven ability to meet deadlines.
• Communicate with on-site visitors, including vendors and customers. Communicate with vendors and customers via telephone and email as necessary.
• Maintain documentation on-site, both on paper and through a computer software program.
• Keep desk and office space neat and maintained, both for appearance and functionality.
• Review the information and generate invoices for clients.
• Review and analyze special projects to keep management informed as needed.
• Prepare reports to management as needed.
• Assist with administrative tasks and projects, as required.
• Other general office duties, as required.

All employees: Must represent Rackley Roofing Company, Inc. to customers, vendors, industry professionals, and other RRCI employees in a professional manner at all times.

Preferred Education Experience:

• Associates Degree or higher.

All employees: Must represent Rackley Roofing Company, Inc. to customers, vendors, industry professionals, and other RRCI employees in a professional manner at all times.

Requirements

Required Experience and Knowledge:

• Office Management 2+ Years
• Office Administration: 2+ Years
• Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel
• Experience with a CRM system is not required but is beneficial.
• Strong computer, organizational, and writing skills
• Verbally communicate and understand objectives
• Follow all safety procedures
• Adhere to all quality processes
• Bilingual (Spanish) Preferred

Rackley Roofing is an Equal Opportunity and Drug-Free Employer offering excellent challenges, career opportunities, competitive pay, and benefits including:

• Medical, Dental, Vision
• Life Insurance
• Cancer, Accident, Short Term Disability
• Vacation and Holidays
• 401K
• Great service to customers.