Service Operations Coordinator — Hybrid Schedule + Day-One Benefits

Trane Technologies plc; City of Rochester (NY); Vor Ort; USD 32.000 - 44.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

401K match

Tuition assistance

Fertility coverage and adoption & sur—

Zusammenfassung

Trane Technologies plc in Rochester, NY is seeking a Service Coordinator to plan, coordinate, and direct resources for service agreements and repair work. You will ensure labor and materials meet financial standards while maintaining strong customer communication with Field Technicians and Service Managers.

The role requires a college or technical degree or equivalent experience, solid Microsoft Office skills, and the ability to multitask in a fast-paced environment.

Qualifikationen

• One year related experience and/or training; or three years with HS Diploma/GED.
• Excellent Customer Service skills and phone comfort.
• Organized with the ability to multi-task and prioritize interruptions.
• Strong attention to detail in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.

Aufgaben

• Plans, coordinates, and directs operational resources for service work.
• Dispatches and assigns team members to projects based on needs and skills.
• Schedules personnel, materials, subcontractors, and equipment.
• Interacts with Project Managers and HVAC technicians to assign work.
• Coordinates with Parts Department and Acquisition as needed.
• Maintains customer satisfaction by addressing concerns and requests.

Kenntnisse

Customer Service

Phone etiquette

Organization

Multi-tasking

Attention to detail

Fast-paced environment

Flexibility

Ausbildung

College/Technical degree or HS Diploma

Tools

Word

Excel

Outlook

Windows

Jobbeschreibung

Trane Technologies plc in Rochester, NY is seeking a Service Coordinator to plan, coordinate, and direct resources for service agreements and repair work. You will ensure labor and materials meet financial standards while maintaining strong customer communication with Field Technicians and Service Managers.

The role requires a college or technical degree or equivalent experience, solid Microsoft Office skills, and the ability to multitask in a fast-paced environment.