HVAC Service Coordinator & Dispatch Specialist

Trane Technologies plc; City of Rochester (NY); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Health insurance (day one)

Wellness programs

Fertility coverage

Paid time off 15 days + holidays

Job summary

Trane Technologies plc is hiring for a Service Coordinator to join our team. In this role, you will plan, coordinate, control, and direct activities of operational resources to execute service agreements and repair work.

You will procure labor and materials within financial standards and maintain strong customer interaction with Field Technicians and Service Managers. The role requires coordinating with Project Managers, Parts Department, and Acquisition, ensuring on-time delivery and high

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisorto assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Phone communication

Multi-tasking

Organizational skills

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows

Education

Technical school certificate

HS Diploma/GED

Tools

Energy Management Systems

HVAC Systems

Temperature Controls

Job description

Trane Technologies plc is hiring for a Service Coordinator to join our team. In this role, you will plan, coordinate, control, and direct activities of operational resources to execute service agreements and repair work.

You will procure labor and materials within financial standards and maintain strong customer interaction with Field Technicians and Service Managers. The role requires coordinating with Project Managers, Parts Department, and Acquisition, ensuring on-time delivery and high