HVAC Service Coordinator – Dispatch & Customer Success

Trane Technologies

Atlanta (GA)

Hybrid

USD 65,174,000 - 91,562,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Paid time off

401K match

Tuition assistance

Job summary

Trane Technologies in Georgia is hiring a Service Coordinator to plan, coordinate, and direct activities of operational resources for service agreements and repairs. You will liaise with Field Technicians and Service Managers to prioritize jobs and ensure timely execution.

The role requires strong customer service, organization, and MS Office skills, with flexibility for overtime or weekend work. Friday work location is flexible, onsite Monday to Thursday, supporting a safe, efficient climate

Qualifications

Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
Must be organized with the ability to multi-task and prioritize daily interruptions.
Strong attention to detail and enjoy working in fast paced environment.
Knowledge of Word, Excel, Outlook, and Windows.
Flexibility to work overtime/weekends, as required.
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

Coordinates service resources, dispatches and assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.