HVAC Service Operations Coordinator

Trane Italia; Charlotte (NC); Ibrido; USD 65.174.000 - 91.562.000; Tempo pieno

Descrizione del lavoro

Trane Technologies in Charlotte, NC is hiring a Service Coordinator to plan, coordinate and direct resources for service agreements and repairs. You will work with Field Technicians, Project Managers and the Parts Department to ensure timely, quality service within financial standards.

This role requires strong communication, organization, and a customer-focused mindset, with the ability to multitask in a fast-paced environment.

Competenze

• Certificate/degree from college or technical school with 1 year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Mansioni

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Conoscenze

Customer Service

Multitasking

Attention to detail

Microsoft Word

Microsoft Excel

Outlook

Windows

Overtime flexibility

HVAC knowledge

Energy Management Systems

Formazione

College/Technical degree

Strumenti

Word

Excel

Outlook

Windows

Descrizione del lavoro

Trane Technologies in Charlotte, NC is hiring a Service Coordinator to plan, coordinate and direct resources for service agreements and repairs. You will work with Field Technicians, Project Managers and the Parts Department to ensure timely, quality service within financial standards.

This role requires strong communication, organization, and a customer-focused mindset, with the ability to multitask in a fast-paced environment.