Service Operations Coordinator: Drive Service Excellence

Instron; Norwood (MA); On-site; USD 48,000 - 52,000; Full time

Job summary

Instron is seeking a Service Operations Coordinator in Norwood, MA, to support the North America service organization. You will coordinate service contracts, quotes, and order lifecycle while collaborating across Sales, Support, Finance, Logistics, and Field Service.

Responsibilities include data integrity, billing readiness, and driving process improvements. The role emphasizes organization, communication, and multi-team coordination in a dynamic environment.

Qualifications

• 2–4 years of customer service or service coordination experience.
• Associate degree in Business, Accounting, Operations, or related field.
• Strong organizational and project coordination skills.
• Ability to manage multiple tasks and deadlines.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and CRM/ERP systems.
• Detail-oriented with data accuracy.
• Ability to collaborate across departments.

Responsibilities

• Serve as backup for contract and order administration activities.
• Process service contracts, purchase orders, renewals, and service calls.
• Generate and coordinate quotations for moves, IQ/OQ, installations.
• Coordinate with Service Sales, Customer Support, Finance, Logistics, and Field Service.
• Maintain customer and equipment databases and ensure data accuracy.
• Review PO and contracts for compliance and accuracy.
• Track service projects through quotation and order lifecycle.
• Support trade-ins, RMAs, billing, and special projects.
• Drive continuous improvement in service administration and processes.

Skills

Customer service

Communication

Organization

Multitasking

Education

Associate degree in Business, Accounting, Operations, or related field

Tools

Microsoft Office

CRM/ERP systems

Job description

Instron is seeking a Service Operations Coordinator in Norwood, MA, to support the North America service organization. You will coordinate service contracts, quotes, and order lifecycle while collaborating across Sales, Support, Finance, Logistics, and Field Service.

Responsibilities include data integrity, billing readiness, and driving process improvements. The role emphasizes organization, communication, and multi-team coordination in a dynamic environment.