Solutions-Centric Customer Advocate

Instron; Norwood (MA); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Hybrid work model

Job summary

Instron in Norwood, MA is seeking a customer-focused role where you solve real problems and learn quickly. You’ll understand customer needs, learn our mechanical testing systems, and guide prospects toward practical solutions without cold calling.

You’ll work with a small, supportive team, maintain organized CRM records, and pursue opportunities with initiative. The role welcomes career changers and offers hybrid options, competitive pay, health coverage, and retirement benefits.

Qualifications

• Must be a natural problem-solver with curiosity and initiative.
• Strong communication and collaborative mindset are essential.
• Willingness to learn technical concepts; training provided.

Responsibilities

• Understand customer needs and guide them toward practical solutions.
• Learn about Instron's products and apply knowledge to real-world problems.
• Take initiative to follow up on inquiries and uncover opportunities.
• Work independently while staying connected to a small, supportive team.
• Keep customer interactions organized using CRM tools.

Skills

Problem-solving mindset

Strong communication

Technically curious

Independent worker

Education

Associate’s degree or higher

Technical degree and related experience valued

Job description

Instron in Norwood, MA is seeking a customer-focused role where you solve real problems and learn quickly. You’ll understand customer needs, learn our mechanical testing systems, and guide prospects toward practical solutions without cold calling.

You’ll work with a small, supportive team, maintain organized CRM records, and pursue opportunities with initiative. The role welcomes career changers and offers hybrid options, competitive pay, health coverage, and retirement benefits.