Field Service Technician

Instron; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401k with match

Tuition reimbursement program

Job summary

Instron in Philadelphia is seeking a motivated candidate for a field service position focusing on customer satisfaction. The role involves traveling to customer sites for installation, maintenance, and repair of materials testing systems, with up to 40% overnight travel.

The ideal candidate will have a technical degree and experience with electro-mechanical systems. Enjoy competitive pay, comprehensive training, and benefits including health insurance and a 401k plan.

Qualifications

• Two or four-year technical degree from an accredited university or equivalent military/trade school training.
• Knowledge of electro-mechanical systems and the ability to interpret technical information.
• Field service experience preferred, especially with servo hydraulic systems.

Responsibilities

• Travel to customer sites for service and maintenance of products.
• Perform verification, preventative maintenance, repair, and installation.
• Support customers with high levels of autonomy.

Skills

Customer service skills

Organizational skills

Time management skills

Ability to interpret technical information

Electro-mechanical systems knowledge

Education

Two or four-year technical degree

Tools

PC and Windows applications

Job description

Instron® is a global organization that designs, manufactures, sells and services materials testing systems. Instron is the clear global leader in materials testing applications and its leadership in the marketplace is continually expanding. You will find that our established strength, progressive approach, and team focus offers exceptional opportunities for career development.

Job Description

We have an opportunity for a highly motivated person whose work will reflect Instron’s commitment to customer satisfaction. Working from home, out of the Philadelphia, PA area, you will be responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation, on a wide range of Instron’s products.

You will be provided with a company vehicle, appropriate tools/equipment, including a laptop computer, cell phone, and MI-FI device and the assurance that you have the support of well-established service operation. You will have regional responsibility in the greater Philadelphia metropolitan area. Occasional travel to other locations in the US may be required, as much as up to about 40% overnight travel.

Qualifications

Successful applicants will have a two or four-year technical degree from an accredited university and knowledge of electro–mechanical systems. Equivalent military / trade school training may be accepted in lieu of degree. Must have the ability to read, comprehend, and interpret basic technical information involving mechanics and electronics associated with materials testing systems. Must be able to interpret blueprints and schematics, understand electrical, mechanical and electronic systems and be familiar with PC’s including operating systems and Windows applications. This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills.

• Prior field service experience strongly preferred
• Automation systems experience is a plus
• Experience performing preventative or corrective maintenance on servo hydraulic systems preferred
• Experience with materials testing preferred, but not required
• Experience delivering hands on and classroom training on topics technical in nature preferred

Additional Information

Take this opportunity to join a successful team where you can make an immediate impact. Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.

Job Location

Philadelphia, PA; remote work from home with travel within the greater Philadelphia metropolitan area and occasional national travel (up to 40% overnight).