Service Operations Coordinator - Dispatch & Admin

thyssenkrupp Elevator; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Retirement Savings Plan with 회사

Tuition reimbursement

Paid time off

Job summary

TK Elevator seeks an experienced Operations Coordinator- Service to support the West Palm Beach service operations. You will manage administrative duties, coordinate dispatch, track tickets, and assist with payroll and invoicing processes.

The role involves liaising between branch operations and regional dispatch, maintaining calendars, processing safety inspections, and ensuring accurate reporting for national accounts.

Qualifications

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge

Responsibilities

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling.
• Tracks Operations systems and tool audits.
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools.
• Assists managers with safety meetings and maintains documentation.
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts.
• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data/information for legal for First Report of Incidents and/or lawsuits.
• Prepares badging applications and tracking; orders uniforms for service.
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
• Reviews Work in Progress report (weekly) and submits to regional billers.
• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
• Opens and distributes mail and faxes.
• Codes local Accounts Payable invoices and forward to Oracle Invoice email.
• Manages vehicles and submits change forms to LeasePlan.

Education

High school diploma or GED

Some elevator repair administrative work preferred

Oracle database knowledge

Job description

TK Elevator seeks an experienced Operations Coordinator- Service to support the West Palm Beach service operations. You will manage administrative duties, coordinate dispatch, track tickets, and assist with payroll and invoicing processes.

The role involves liaising between branch operations and regional dispatch, maintaining calendars, processing safety inspections, and ensuring accurate reporting for national accounts.