Service Operations Coordinator – Elevate Field Support

thyssenkrupp Elevator; Town of Florida (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

TK Elevator is seeking an experienced Operations Coordinator- Service/Repair in West Palm Beach, FL. The role focuses on performing all administrative duties for the service operations department to ensure efficient and cost-effective operations.

The position involves coordinating with Dispatch, supporting installers and mechanics, and managing documentation, payroll entries, and invoicing processes. The company offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or GED, or a one-year college/technical certificate.
• Some elevator repair administrative work is preferred.
• Oracle database knowledge.

Responsibilities

• Performs Install Base maintenance as needed and creates safety inspection tickets.
• Updates on-call lists and notifies Dispatch daily; checks technicians in/out and communicates to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks.
• Acts as liaison between branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling.
• Tracks operations systems and tool audits.
• Assists managers with safety meetings and documentation; processes payroll entries and cost corrections.
• Creates parts requisitions and receives parts; reviews weekly reports of un-received invoices.
• Runs reports and prepares information for Service Manager (Account History, pre-invoicing, etc.).
• Opens and distributes mail and faxes; codes local Accounts Payable invoices; coordinates with LeasePlan for vehicle changes.

Education

High school diploma or GED

One-year certificate from college or technical school

Three to six months related experience and/or training in basic business administration

Tools

Oracle database knowledge

Job description

TK Elevator is seeking an experienced Operations Coordinator- Service/Repair in West Palm Beach, FL. The role focuses on performing all administrative duties for the service operations department to ensure efficient and cost-effective operations.

The position involves coordinating with Dispatch, supporting installers and mechanics, and managing documentation, payroll entries, and invoicing processes. The company offers comprehensive benefits and growth opportunities.