Service Operations Coordinator - Dispatch & Planning

TK Elevator GmbH; Kirkland (WA); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan with match

Paid time off

Life insurance

Employee Assistance Program

Job summary

TK Elevator seeks an experienced Operations Coordinator- Service/Repair in Seattle, WA to perform administrative duties for the service operations department, ensuring efficient and cost-effective operations.

Responsibilities include dispatch coordination, updating calendars and lists, ensuring manpower, and supporting billing, purchasing, and safety documentation. Attractive benefits and a strong team environment are offered.

Qualifications

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
• Some elevator repair administrative work
• Oracle database knowledge

Responsibilities

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
• Review work in progress report weekly and provide update to regional shared services
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
• Maintain and track field employee vacations requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.
• Assists managers with safety meetings and maintains documentation.
• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
• Assign assistant tickets to mechanics, as needed.
• Compile data and complete reports for high profile service accounts, as needed.
• Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
• Review open ticket report and submits to regional dispatchers
• Review invoice on-hold reports and works with Regional Procurement Department to correct.
• Order uniforms for service
• Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)

Education

High school diploma or GED

Some elevator repair administrative work

Oracle database knowledge

Job description

TK Elevator seeks an experienced Operations Coordinator- Service/Repair in Seattle, WA to perform administrative duties for the service operations department, ensuring efficient and cost-effective operations.

Responsibilities include dispatch coordination, updating calendars and lists, ensuring manpower, and supporting billing, purchasing, and safety documentation. Attractive benefits and a strong team environment are offered.