Service Operations Coordinator – Customer Care & Dispatch

Yancey Bros. Co.; Austell (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Full benefits package

Medical, vision & dental coverage

Paid time off

Job summary

Yancey Bros. Co.

is seeking a Service Coordinator to act as the central hub for the service department, coordinating repairs with customers and technicians, managing invoices, and providing comprehensive administrative support in an office and shop setting. Ideal candidates will have at least two years of administrative experience, be proficient with Outlook, Excel, Word and PowerPoint, and have experience assisting customers in person or by phone.

Qualifications

• Two years as an administrative assistant or similar role.
• Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint.
• Two years assisting customers with accounts in person and over the phone.

Responsibilities

• Schedule, quote and discuss repair services with customers and technicians.
• Provide updates to customers on services and invoices both in person and over the phone.
• Communicate with management about issues related to invoicing, customer complaints and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and update systems with service history.
• Process and close work orders for completed work.
• Create purchase order numbers and code invoices for accounts payable.
• Adherence to all Yancey Bros. Co. safety procedures and standards.
• Other administrative duties as assigned by manager.

Skills

Outlook

Excel

Word

PowerPoint

Customer service

Education

High school diploma or equivalent

Tools

None

Job description

Yancey Bros. Co.

is seeking a Service Coordinator to act as the central hub for the service department, coordinating repairs with customers and technicians, managing invoices, and providing comprehensive administrative support in an office and shop setting. Ideal candidates will have at least two years of administrative experience, be proficient with Outlook, Excel, Word and PowerPoint, and have experience assisting customers in person or by phone.