Field Service Dispatch Lead | Coordinate Tech Visits

Yancey Bros Co.; Griffin (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits

Tool allowance

Medical insurance

Vision coverage

Dental coverage

Paid vacations

Wellness programs

Job summary

Yancey Engineered Solutions in Griffin, GA is seeking a Field Service Coordinator to manage scheduling and dispatch of field technicians, ensuring timely service delivery.

Responsibilities include maintaining CRM records, coordinating parts with the warehouse, handling customer inquiries, and producing service reports for management. Bachelor's degree required; 1–3 years in dispatch or field service coordination preferred.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or related field.
• 1–3 years experience in dispatch, scheduling, customer service, or field service coordination.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency with scheduling/dispatch software.

Responsibilities

• Schedule and dispatch field technicians based on job priority, location, and technician availability/skill set.
• Serve as the primary communication link between customers, technicians, and management.
• Maintain accurate records in the CRM/field service management system (work orders, parts used, time on site, customer notes).
• Coordinate parts ordering and inventory needs with the warehouse/supply team.
• Handle customer inquiries, reschedule requests, and escalations professionally.
• Track technician performance metrics (on-time arrival, first-time fix rate, job completion time).
• Prepare daily/weekly service reports for management.
• Ensure proper documentation for billing, warranty claims, and compliance requirements.
• Assist with onboarding and training coordination for new field staff.

Skills

Organization

Customer service

Communication

Teamwork

Problem-solving

Education

Bachelor's degree in Business/Engineering/Operations Management

Tools

Scheduling/Dispatch software

CRM/Field service management system

Job description

Yancey Engineered Solutions in Griffin, GA is seeking a Field Service Coordinator to manage scheduling and dispatch of field technicians, ensuring timely service delivery.

Responsibilities include maintaining CRM records, coordinating parts with the warehouse, handling customer inquiries, and producing service reports for management. Bachelor's degree required; 1–3 years in dispatch or field service coordination preferred.