Service Coordinator - Equipment & Field Ops

Yancey Bros. Co.; Macon (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

401k Plan strong company match

Employee Profit Sharing

Paid vacations

Wellness programs

Job summary

Yancey Bros. Co. in Georgia seeks a Service Coordinator to support the service department, coordinating repair work with customers and technicians, handling invoices, and performing general administrative duties in both office and shop environments.

You will schedule and quote repairs, dispatch field staff, update customers on service status, and keep work orders and systems current while maintaining safety and quality standards. Strong admin and customer-service experience are essential.

Qualifications

• High school diploma or equivalent.
• At least two years as an administrative assistant or similar role.
• Proficiency with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint.
• At least two years assisting customers with accounts in person and over the phone.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Provide updates to customers on services and invoices both in person and over the phone.
• Communicate with management about issues related to invoicing, customer complaints, and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and updating systems with service history.
• Process and close work orders for completed work.
• Create purchase order numbers and code invoices for accounts payable.
• adherence to safety procedures and other administrative duties as assigned.

Skills

Customer service

Problem solving

Independent worker

Outlook

Excel

Word

PowerPoint

Education

High school or equivalent

Tools

Outlook

Excel

Word

PowerPoint

Job description

Yancey Bros. Co. in Georgia seeks a Service Coordinator to support the service department, coordinating repair work with customers and technicians, handling invoices, and performing general administrative duties in both office and shop environments.

You will schedule and quote repairs, dispatch field staff, update customers on service status, and keep work orders and systems current while maintaining safety and quality standards. Strong admin and customer-service experience are essential.