Heavy Equipment Service Coordinator

Yancey Bros Co.; Austell, Northern (GA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k Plan Strong Company Match

Employee Profit Sharing

Medical, Vision and Dental Coverage

Wellness Programs

Paid Vacations

Job summary

Yancey Bros. Co. seeks a Service Coordinator to act as the central hub of the service department in Georgia. You will coordinate repair work with customers and technicians, manage invoices, and perform overall admin duties for the department.

Ideal candidates have 2+ years in an administrative role, proficiency with Outlook, Excel, Word, and PowerPoint, and experience assisting customers with accounts in person or by phone. Office/shop setting, with safety practices emphasized.

Qualifications

• Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint.
• At least two years as an administrative assistant or similar role.
• Experience assisting customers with accounts in person and over the phone.

Responsibilities

• Schedule, quote and discuss repair services with customers and technicians.
• Provide updates to customers on services and invoices by phone or in person.
• Communicate with management about invoicing, customer complaints and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and update systems with service history.
• Process and close work orders for completed work; create PO numbers and code invoices.

Skills

Outlook

Excel

Word

PowerPoint

Customer service

Accounts payable

Education

High School Diploma or equivalent

Job description

Yancey Bros. Co. seeks a Service Coordinator to act as the central hub of the service department in Georgia. You will coordinate repair work with customers and technicians, manage invoices, and perform overall admin duties for the department.

Ideal candidates have 2+ years in an administrative role, proficiency with Outlook, Excel, Word, and PowerPoint, and experience assisting customers with accounts in person or by phone. Office/shop setting, with safety practices emphasized.