On-Site Service Coordinator – Customer Care & Repairs

Yancey Bros Co.; Augusta, Northern (GA, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Technician Tool Allowance

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness Coaching

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life Insurance

Paid Holidays

Tuition Reimbursement

Ongoing Training

Job summary

Yancey Bros. Co. in Georgia is seeking a Customer Service Specialist / Service Writer to join our on-site team.

You will be the initial liaison for customer shop repairs and will quote, schedule, open, close and track jobs while ensuring clear communication with customers and the service center. We value experience in Caterpillar products, strong communication, urgency, and organization. The ideal candidate has 3–5 years of service/repair exposure and a college degree or equivalent, plus

Qualifications

• Excellent communication and customer service skills.
• 3–5 years experience with troubleshooting and repairs.
• Experience assisting customers with accounts in person and over the phone.

Responsibilities

• Act as the initial contact for customers and communicate with them regarding repairs.
• Manage jobs by opening, closing, tracking, and scheduling as needed.
• Monitor the cost of the job versus the invoice amount.
• Preorder parts and communicate tooling needs to Team Leaders.
• Meet and maintain company metrics in service performance.
• Participate in required safety program, and work in a safe manner.

Skills

Excellent communication

Customer service

Urgency

Teamwork

Organizational skills

Caterpillar product knowledge

Education

College degree or equivalent

Tools

Microsoft Office

Job description

Yancey Bros. Co. in Georgia is seeking a Customer Service Specialist / Service Writer to join our on-site team.

You will be the initial liaison for customer shop repairs and will quote, schedule, open, close and track jobs while ensuring clear communication with customers and the service center. We value experience in Caterpillar products, strong communication, urgency, and organization. The ideal candidate has 3–5 years of service/repair exposure and a college degree or equivalent, plus