Service Operations Coordinator

EPITEC; Mishawaka (IN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental and vision

401k plan

Job summary

EPITEC in Mishawaka, IN is seeking a Service Administrator to be the primary contact for customers and support branch service operations. You will handle inbound calls, create work orders, process payments, and coordinate service activities to ensure a superior customer experience.

The ideal candidate has strong communication, solid computer skills, and automotive, technical, or mechanical knowledge. You will work with customers and internal teams to resolve issues, document service activities,

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service or related experience.
• Strong computer skills navigating multiple systems.
• Excellent verbal and written communication skills.
• Customer-first mindset with strong interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and conflict-resolution skills.

Responsibilities

• Serve as the first point of contact for customers by phone and in person.
• Handle inquiries and provide updates on service requests.
• Create, update, and maintain work orders in internal systems.
• Process payments and document transactions.
• Gather customer information to assess service needs.
• Document service information in management systems.
• Assist with troubleshooting and diagnostics documentation.
• Review service records and track repairs.
• Coordinate with technicians and service teams for timely delivery.
• Escalate technical issues with clear customer communication.

Skills

Customer service

Administrative

Computer skills

Verbal communication

Education

High school diploma

Tools

CRM systems

Job description

EPITEC in Mishawaka, IN is seeking a Service Administrator to be the primary contact for customers and support branch service operations. You will handle inbound calls, create work orders, process payments, and coordinate service activities to ensure a superior customer experience.

The ideal candidate has strong communication, solid computer skills, and automotive, technical, or mechanical knowledge. You will work with customers and internal teams to resolve issues, document service activities,